Find answers to common questions about our loan products and services.
Applying for a loan is simple! Visit our website and click the "Apply Now" button. Fill in the required information including your personal details, employment information, and desired loan amount. Our automated system will review your application and provide an instant decision.
To be eligible for a DUMA loan, you must: Be a Kenyan citizen or resident aged 18-65 years, have a valid national ID or passport, have an active mobile money account (M-Pesa), have a regular source of income, and meet our minimum income requirements.
Our automated credit assessment system processes applications in as little as 5 minutes. Once approved, you will receive the funds directly to your M-Pesa account within minutes of acceptance.
For Personal Loans, you can borrow between KSh 5,000 and KSh 50,000. For Business Loans, the amount ranges from KSh 50,000 to KSh 500,000. First-time borrowers typically start with smaller amounts and can increase their limit with timely repayments.
Our interest rates start from as low as 12% per annum for Business Loans and 15% per annum for Personal Loans. The final rate depends on your credit score, loan amount, and repayment history with DUMA.
Yes! We encourage early repayment. You can repay your loan in full or make additional payments at any time without any prepayment penalties. Early repayment can help improve your credit score and increase your future borrowing limit.
Repayments are made easily through M-Pesa using our Paybill number. Simply go to your M-Pesa menu, select Lipa na M-Pesa, choose Paybill, enter our business number, and input your loan reference number as the account number.
If you miss a repayment, late payment fees may apply. We understand that unexpected situations can occur, so we encourage you to contact our support team as soon as possible. We can work together to find a suitable solution and help you get back on track.